Frequently Asked Questions

Having problems listening to Newlove FM online? Read through our list of commonly asked questions below for an instant answer to your problem.

Can you tell me how to listen to Newlove FM online please?
Make sure your speakers are switched on and turned up and click the relevant Listen Online button. You can find them at the top of the page.

Will I need any special software to hear Newlove FM?
Nothing which is particularly special. You just need to ensure you have Windows Media Player (PC) or Quicktime (Mac) installed . We suggest the latest versions which are currently available from Microsoft and Apple to ensure your media player is as secure as possible and the stream is brought to you in the best possible quality.

It doesn't work. Why?
This could be for a variety of reasons. A pop up blocker could prevent our "Online Player" from opening. But don't panic, if your web browser (e.g. Internet Explorer or Firefox) tells you it has blocked a pop up, simply ask it to allow Popups from us.

The "Online Player" should then open normally. If the player opens fine and you still have no joy, please make sure that sound is working on your computer. Try playing your favourite song which you have on the computer.

If your favourite song did play, we would then ask you to ensure that your Windows Media Player or Quicktime is the latest version and that you have run it at least once. Running Windows Media Player or Quicktime before viewing the Newlove FM website online can often clear up any problems in itself because sometimes it just needs you to give it a little helping hand to get it working.

You may also want to check that your firewall is not blocking Windows Media Player or Quicktime from connecting to our site. Please refer to the software's help on allowing programs outbound access.

I'm listening but it keeps telling me it's buffering or it keeps cutting out. What do you suggest?
These issues are normally caused by an Internet connection somewhere that can't keep up with our stream. This could be anywhere between you and us. In the first instance, we would suggest that you try us again later and hopefully network conditions would have improved.